Code of conduct.

01 · Principles

Three rules

1. Respect the people next to you, the artists on stage, the staff working the show, the city hosting it.
2. Consent is given, never assumed. Anyone can withdraw it at any moment.
3. Look out for each other. If something is wrong, say something.

Buy a ticket and you've agreed to these. Cross them and you go home.

02 · Zero tolerance

What gets you removed

Behaviour that ends in immediate removal and a permanent ban from the festival and the venue:

• Sexual harassment, assault, or coercionAny form, against anyone
• Violence or threats of violencePhysical, verbal, or via crowd targeting
• Hate speech or discriminationBased on race, ethnicity, gender, gender identity, sexuality, religion, disability, body size, age, nationality
• Stalking, doxxing, or non-consensual photographyIncluding non-consensual upskirt or close-up filming
• Targeted harassment of staff or artistsIncluding stage-rushing, throwing objects, or chasing crew members
• Use of festival property to commit any of the aboveIncluding hijacking PA, signage, or comms

"Zero tolerance" means zero. There is no warning, no negotiation, no re-entry.

03 · Consent

The simplest one

If you want to dance with someone, talk to them. If you want to take a photo with them, ask them. If they say no, that's the end of the conversation. Their decision, every time, no exception, no follow-up.

Crowd-surfing is permitted in designated zones only when the people supporting you have agreed to support you. If you find yourself being lifted without your agreement, signal a security steward — they'll be by every barrier.

04 · Substances

What we know, what we ask

Italian law applies in the arena. Possession or supply of illegal substances is a criminal matter and is reported to the Carabinieri. We don't run drug-checking on site.

What we do run: peer support stations at every gate, staffed by trained harm-reduction volunteers, free water, shaded recovery zones, no-questions-asked first aid. If you're not feeling right, walk to the nearest gate and ask. We'd rather help you than escort you out.

05 · Staff

The crew is in charge

Every member of staff — security, stewards, bar, kitchen, sanitation, medical, audio engineers — is wearing a clearly marked credential. Their instructions are non-negotiable while you're on site. They can ask you to move, leave, or remove an item. Compliance is part of your ticket agreement.

If you believe a staff member has acted improperly, report it: in person to the Welfare Tent (every gate), via the festival app's "Report" button, or by emailing info@cvolo.it after the show. Every report is reviewed within 7 days.

06 · Reporting

How to flag something

Three channels:

• On site, urgentFind any steward (orange high-vis) or walk to the Welfare Tent at any gate. We respond in under 60 seconds.
• On site, non-urgentFestival app → "Report" button → describe + optional photo. Anonymous OK.
• After the showinfo@cvolo.it — confidential, reviewed by a designated welfare officer within 7 days.

You can report something that happened to someone else. You don't need to be the victim.

07 · Sanctions

What happens after a report

• Verified violationRemoval from the site, ticket invalidated, name added to the venue ban list (active across all RCF Arena events for 5 years minimum).
• Criminal conductReferred to the Carabinieri / Polizia in addition to festival sanctions.
• Pattern of low-level breachesWarning, then removal if continued.

The ban list is shared with major Italian festival promoters; cross-festival blacklisting is the standard.

08 · Help on site

Where to find welfare

• Welfare TentOne per gate (A, B, C, D), open from 16:30 until close
• First aid15 field stations across the site, with a helicopter EMS link to the regional hospital network
• Quiet roomsSensory-aware, dimly lit, low-stim — at every gate
• Free water32 refill stations
• ChargingFree at every Welfare Tent

If in doubt, find someone in orange and ask. We'd rather have a hundred unnecessary check-ins than miss one that mattered.